Case Management Project Update

The Case Management Digital Services (CMDS) team recently facilitated a 2-day research and design workshop that included knowledge sharing and brainstorming exercises with the core counties.

During the workshop the CM team presented and validated their initial research on the business flows of emergency placement and family finding efforts. With the design teams, the counties brainstormed and sketched out activities for potential New System design, and captured items requiring further investigation – an example of how users are driving the development of the New System. Please click here to view the design concept video the CM team created based on county input.

Next steps for CMDS include continued development of the conceptual design, documenting the data fields in legacy for placements, and building reusable common components based on DesignOps guidelines. As Case Management design and development efforts continue, core county feedback will be solicited and used to help improve conceptual designs as they evolve.

California Office of Systems Integration to Host Information Technology Career Fair

On Friday, Oct. 20th, the California Office of Systems Integration (OSI) will host a career fair for information technology professionals interested in new job opportunities. OSI is recruiting collaborative, creative and effective problem solvers as the agency fills key roles in projects, such as Child Welfare Digital Services, that are pushing new boundaries in government innovation.

RSVP to Attend!

Open positions include developers, architects, engineers, project managers, designers and support staff, among others.

Hiring managers from major projects will be on site to answer questions and help candidates understand the application process.  The event will feature a computer lab on site for candidates to update their online state application and apply for positions.

Both state and private-sector IT professionals are encouraged to attend.

The career fair will include a program of speakers including OSI Director John Boule who will give opening remarks at 10:30 am.   Event details include:

Who:                    Office of Systems Integration

What:                   Information Technology Career Fair 

When:                  Friday, October 20, 2017 – 10:00 am to 2:00 pm

Where:                 Child Welfare Digital Services
 2870 Gateway Oaks Drive, Sacramento, CA 95833

About OSI:

OSI manages seventy percent of California’s major IT projects which support health and human services programs across the state, serving one out of every three Californians.

Intake Digital Service Update

The Digital Services Intake team held a two-day county workshop with Los Angeles, Ventura, Butte, Fresno and Yolo counties here in Sacramento. One of the primary goals of the workshop was to develop and mock up the investigations conclusion page and the investigations dashboard for CWS-NS.

The team spent the morning story boarding and working out potential page views for the investigations conclusion page. Then the team broke into two groups with one developing page prototypes and the other writing real world scenarios to test against the prototypes. The two groups later reconvened and walked through the scenario using mocked up screens. This lead to some very valuable discussion between the teams and the ability to modify and improve the proposed pages on the spot. This design-build process allows counties and the project team to work collaboratively on real world scenarios that meet the needs of social workers and supervisors based on how they work today. This process also lets us identify where there are duplications of effort and reduce redundancies whenever possible. Please click here to view the team’s presentation materials.



Design Ops Sprint Review #1

The first Design Ops Sprint Review took place on Sept. 27 where the team delivered a preview of the visual direction the application will be taking. This included a preliminary mockup of the landing page header and dashboard. The Design Ops team is applying universal design elements for building the component library and style guide that will be shared across all the digital services teams. This component library provides a holistic design approach yet allows each digital services team the flexibility to build, implement and test new functionality, iteratively.

The goals of this first Sprint included conducting visual design studies to identify and adopt a consistent look and feel and an inventory of core components for what still needs to be completed. Based on the feedback we received, it was agreed to adopt the ‘professional’ template as the primary look and feel while also including elements that were both ‘warm’ and ‘confident’. Based on preliminary digital design study and a mockup of an intake screen role and were able to achieve consensus on a single design direction going forward. The ultimate goal being a look and feel that is completely accessible yet professional.

Watch a webinar of the first sprint review below:

Reminder: CWDS to Hold Quarterly Stakeholder Forum on Tuesday, October 10th at 10:00 AM

Child Welfare Digital Services will host a Quarterly Stakeholder Forum on Tuesday, October 10, 2017 from 10:00 am to 3:00 pm.

This all-day event will be held onsite at the CWDS campus at 2870 Gateway Oaks Drive in Sacramento as well as via video conference. The agenda will include a general session with a project update and multiple presentations by CWDS digital service teams.

The event will be live webcast via the CWDS website at

Alternatively, follow the event via WebEx (audio webinar) by registering here.

Event = 662 291 080   Password = Fall17

Please send any questions to:

See the agenda below:


Updated: CWDS Job Opportunities

There are many exciting career opportunities available at Child Welfare Digital Services. With the support of skilled, dedicated employees and the goal to improve the lives of children at risk of abuse and neglect, CWDS employees are committed to working in an agile environment to make this happen. If you are looking for new challenges and a rewarding profession, then we encourage you to consider a career with us.

Current CWDS Job Vacancies:

Stay updated on the latest opportunities by checking our career page here.

Join OSI! CWDS is Hiring a Service Desk Manager

Child Welfare Digital Services is looking for an experienced Service Desk Manager, classified as a Data Processing Manager II.  The position includes the opportunity to work on a wide variety of technologies while providing support to the Office of Systems Integration, Child Welfare Digital Services (CWDS) project Service Desk unit.

The newly created Service Desk Manager position has been established to plan, organize, and oversee the efforts of the service desk team that will support the new system used by county social workers across California.  The selected candidate will be responsible for leading the day-to-day operations of the Service Desk, delighting our end users, and meeting or exceeding service levels.  The Service Desk Manager will effectively communicate with customers, solve problems and work in a fast-paced environment.  The candidate must be able to manage their time effectively and work independently with minimal supervision.

Be a part of California’s largest, most innovative project, the spotlight of national focus as government changes the way it does business.

Learn more and apply for the position here.  See our job flyer here.

Intake Digital Service – The Present and Future

On September 11, our Intake Digital Services Team Manager, Wendy Christian and Product Owner, Jeff Dent provided an overview of their team’s efforts to date. They also presented future enhancements and functionality scheduled for upcoming releases.

Currently, we are finishing the development and testing of the child welfare history snapshot and hotline functionality. In the next development phase, we will be adding contacts and interfaces with Smarty Streets functionality. Contacts will be used primarily by CPS workers for case referrals and the Smarty Streets interfaces will allow social workers to check addresses and map out their day in a geographically user-friendly way. The goal is to provide tools that are designed so workers only need to enter data once and screens only the data worker’s actually need.

Once these products are developed they will go out to our Core County team members for further review and testing. The Core County users validate the design, direction and functionality of the modules and provide invaluable feedback before further development continues. This process ensures that the software that is ultimately deployed actually meets the needs of the users and saves time and money during the development cycle.

Future development cycles will feature investigations, including dispositions and outcomes, supervisory review and interfaces to our SDM Structured Decision Making (SDM) risk and safety assessments tools. Other future potential enhancements will provide more user-friendly tools to social workers like: genogram of relationships; timeline of child welfare history; improved search accuracy; duplicate reduction; criminal history integration; mental health integration; and equitable workload distribution among other improvements currently under discussion.

The chart below provides upcoming features over the next three Program Increments (PIs), which are three month phases that consist of 6 two-week sprints using agile methodologies.  PI-6 will conclude in Spring 2018.   For more details, see the entire September 11,2017 solution demo here.