Join OSI! CWDS is Hiring a Service Desk Manager

Child Welfare Digital Services is looking for an experienced Service Desk Manager, classified as a Data Processing Manager II.  The position includes the opportunity to work on a wide variety of technologies while providing support to the Office of Systems Integration, Child Welfare Digital Services (CWDS) project Service Desk unit.

The newly created Service Desk Manager position has been established to plan, organize, and oversee the efforts of the service desk team that will support the new system used by county social workers across California.  The selected candidate will be responsible for leading the day-to-day operations of the Service Desk, delighting our end users, and meeting or exceeding service levels.  The Service Desk Manager will effectively communicate with customers, solve problems and work in a fast-paced environment.  The candidate must be able to manage their time effectively and work independently with minimal supervision.

Be a part of California’s largest, most innovative project, the spotlight of national focus as government changes the way it does business.

Learn more and apply for the position here.  See our job flyer here.

CWDS to Hold Quarterly Stakeholder Forum on October 10th

Child Welfare Digital Services will host a Quarterly Stakeholder Forum on Tuesday, October 10, 2017 from 10:00 am to 3:00 pm.

This all-day event will be held onsite at the CWDS campus at 2870 Gateway Oaks Drive in Sacramento as well as via video conference. The agenda will include a general session with a project update and multiple presentations by CWDS digital service teams.

Stay tuned for more details on how to participate online.

Intake Digital Service – The Present and Future

On September 11, our Intake Digital Services Team Manager, Wendy Christian and Product Owner, Jeff Dent provided an overview of their team’s efforts to date. They also presented future enhancements and functionality scheduled for upcoming releases.

Currently, we are finishing the development and testing of the child welfare history snapshot and hotline functionality. In the next development phase, we will be adding contacts and interfaces with Smarty Streets functionality. Contacts will be used primarily by CPS workers for case referrals and the Smarty Streets interfaces will allow social workers to check addresses and map out their day in a geographically user-friendly way. The goal is to provide tools that are designed so workers only need to enter data once and screens only the data worker’s actually need.

Once these products are developed they will go out to our Core County team members for further review and testing. The Core County users validate the design, direction and functionality of the modules and provide invaluable feedback before further development continues. This process ensures that the software that is ultimately deployed actually meets the needs of the users and saves time and money during the development cycle.

Future development cycles will feature investigations, including dispositions and outcomes, supervisory review and interfaces to our SDM Structured Decision Making (SDM) risk and safety assessments tools. Other future potential enhancements will provide more user-friendly tools to social workers like: genogram of relationships; timeline of child welfare history; improved search accuracy; duplicate reduction; criminal history integration; mental health integration; and equitable workload distribution among other improvements currently under discussion.

The chart below provides upcoming features over the next three Program Increments (PIs), which are three month phases that consist of 6 two-week sprints using agile methodologies.  PI-6 will conclude in Spring 2018.   For more details, see the entire September 11,2017 solution demo here.



Want real-time updates from CWDS? Follow us!

Now more than ever, CWDS is focusing on our social media channels for sharing information in real-time with our stakeholders and the general public. In the spirit of Agile methodology and project transparency, we are using social media as way to reach more people, more quickly, every day.

Whether you work on the project, or serve on the front line protecting children in one of California’s 58 counties, you can keep up our efforts to replace the CWS / CMS system by following us on Twitter @ca_cwds, Facebook and LinkedIn

Moreover, vendors looking for information on current solicitations, state employees looking for promotional opportunities, other stakeholders interested in our latest project reports or social workers wanting to see our most recent CWDS developments can find this information by following us on our social media channels.

We also produce and host a variety of project-related videos on our CWDS YouTube channel. If you’re looking for more in-depth project content including system demonstrations and stakeholder meetings, please subscribe to our YouTube channel at


CWDS Seeks Project Director

With the recent internal promotion of its project director, Child Welfare Digital Services (CWDS) is recruiting to fill the key position that runs day-to-day operations overseeing the administrative and customer support functions of the project to replace California’s legacy child welfare system for county social workers.

“We are looking for a talented leader to join California’s largest and most innovative project, the focus of national attention as government seeks to fundamentally change the way we do business,” said Office of Systems Integration (OSI) Director John Boule. “This is an exciting opportunity to serve the public, to give back while being part of this monumental initiative.”

With a staff of  more than 70, which includes the Project Management Office (PMO), the project director is responsible for overseeing contract management, budgeting, human resources, customer relations, state and federal reporting and the project’s overall implementation.

The project director, officially classified as a Data Processing Manager IV, will work alongside the product director, both reporting to recently promoted Office of Systems Integration Deputy Director Tony Fortenberry. CWDS is preparing for a national recruitment effort to fill the product director position.

“We are looking for a candidate who thrives on collaboration and can build strong relationships with the user community and county stakeholders,” said OSI Chief Deputy Director Peter Kelly. “This individual must be a champion of best practices, an effective planner and decision maker, and be a strong advocate for using technology to support the mission of social workers to protect California’s children.”

As a part of the California Health and Human Services Agency (CHHS) within OSI, CWDS is developing a modern platform and infrastructure to replace the 20-year-old legacy child welfare management system used by county case workers. The project consists of eight digital services to replace the Child Welfare System/ Case Management System (CWS/CMS) that manages work for county child protective services programs, foster home approvals and licensing, and other critical functions that allow case workers to protect children.

CWDS is pioneering the development and operation of cloud-based software in the public sector, following a DevOps project lifecycle rather than a traditional design, development and implementation (DDI) / maintenance and operations (M&O) model. The project is taking an innovative new approach for California state government, using agile methodologies, free/open source software (FOSS) and user-centered design.

In November of 2015, after a decade of planning, the project changed its development strategy from the traditional “waterfall” approach to using agile methodologies which focus on iterative development cycles and a rapid feedback loop with end-users. Agile teams work in two-week sprints with daily status meetings to measure progress. With the project’s first code release in March, teams of state staff and contractors, including designers, developers and project managers, have been working toward full velocity under the new approach. Momentum is building as more developer teams are joining the effort each month.

[For additional information, see the job flyer here.  The state job announcement is here. ]

News Clips – Government Technology: Agile Acquisitions: Rethinking Public-Sector Purchasing

Cover Story: California was featured in the September issue of Government Technology:

For years the state of California has been doing multi-year, multimillion-dollar software projects, only to find that many of them don’t produce the results the state had hoped for. They take too long to plan and execute, and cost more than expected. “Customers have one consistent thing they tell us: You gave me what I asked for, but it is not really what I wanted,” said Peter Kelly, chief deputy director for the California Health and Human Services Agency’s Office of Systems Integration (OSI).   Read the entire story published by Government Technology.