Intake Digital Service – The Present and Future

On September 11, our Intake Digital Services Team Manager, Wendy Christian and Product Owner, Jeff Dent provided an overview of their team’s efforts to date. They also presented future enhancements and functionality scheduled for upcoming releases.

Currently, we are finishing the development and testing of the child welfare history snapshot and hotline functionality. In the next development phase, we will be adding contacts and interfaces with Smarty Streets functionality. Contacts will be used primarily by CPS workers for case referrals and the Smarty Streets interfaces will allow social workers to check addresses and map out their day in a geographically user-friendly way. The goal is to provide tools that are designed so workers only need to enter data once and screens only the data worker’s actually need.

Once these products are developed they will go out to our Core County team members for further review and testing. The Core County users validate the design, direction and functionality of the modules and provide invaluable feedback before further development continues. This process ensures that the software that is ultimately deployed actually meets the needs of the users and saves time and money during the development cycle.

Future development cycles will feature investigations, including dispositions and outcomes, supervisory review and interfaces to our SDM Structured Decision Making (SDM) risk and safety assessments tools. Other future potential enhancements will provide more user-friendly tools to social workers like: genogram of relationships; timeline of child welfare history; improved search accuracy; duplicate reduction; criminal history integration; mental health integration; and equitable workload distribution among other improvements currently under discussion.

The chart below provides upcoming features over the next three Program Increments (PIs), which are three month phases that consist of 6 two-week sprints using agile methodologies.  PI-6 will conclude in Spring 2018.   For more details, see the entire September 11,2017 solution demo here.