Case Management Project Update

The Case Management Digital Services (CMDS) team recently facilitated a 2-day research and design workshop that included knowledge sharing and brainstorming exercises with the core counties.

During the workshop the CM team presented and validated their initial research on the business flows of emergency placement and family finding efforts. With the design teams, the counties brainstormed and sketched out activities for potential New System design, and captured items requiring further investigation – an example of how users are driving the development of the New System. Please click here to view the design concept video the CM team created based on county input.

Next steps for CMDS include continued development of the conceptual design, documenting the data fields in legacy for placements, and building reusable common components based on DesignOps guidelines. As Case Management design and development efforts continue, core county feedback will be solicited and used to help improve conceptual designs as they evolve.

Design Ops Sprint Review #1

The first Design Ops Sprint Review took place on Sept. 27 where the team delivered a preview of the visual direction the application will be taking. This included a preliminary mockup of the landing page header and dashboard. The Design Ops team is applying universal design elements for building the component library and style guide that will be shared across all the digital services teams. This component library provides a holistic design approach yet allows each digital services team the flexibility to build, implement and test new functionality, iteratively.

The goals of this first Sprint included conducting visual design studies to identify and adopt a consistent look and feel and an inventory of core components for what still needs to be completed. Based on the feedback we received, it was agreed to adopt the ‘professional’ template as the primary look and feel while also including elements that were both ‘warm’ and ‘confident’. Based on preliminary digital design study and a mockup of an intake screen role and were able to achieve consensus on a single design direction going forward. The ultimate goal being a look and feel that is completely accessible yet professional.

Watch a webinar of the first sprint review below:

Reminder: CWDS to Hold Quarterly Stakeholder Forum on Tuesday, October 10th at 10:00 AM

Child Welfare Digital Services will host a Quarterly Stakeholder Forum on Tuesday, October 10, 2017 from 10:00 am to 3:00 pm.

This all-day event will be held onsite at the CWDS campus at 2870 Gateway Oaks Drive in Sacramento as well as via video conference. The agenda will include a general session with a project update and multiple presentations by CWDS digital service teams.

The event will be live webcast via the CWDS website at https://cwds.ca.gov/live

Alternatively, follow the event via WebEx (audio webinar) by registering here.

Event = 662 291 080   Password = Fall17

Please send any questions to:  comms@cwds.ca.gov

See the agenda below:

 

CWDS Seeks Project Director

With the recent internal promotion of its project director, Child Welfare Digital Services (CWDS) is recruiting to fill the key position that runs day-to-day operations overseeing the administrative and customer support functions of the project to replace California’s legacy child welfare system for county social workers.

“We are looking for a talented leader to join California’s largest and most innovative project, the focus of national attention as government seeks to fundamentally change the way we do business,” said Office of Systems Integration (OSI) Director John Boule. “This is an exciting opportunity to serve the public, to give back while being part of this monumental initiative.”

With a staff of  more than 70, which includes the Project Management Office (PMO), the project director is responsible for overseeing contract management, budgeting, human resources, customer relations, state and federal reporting and the project’s overall implementation.

The project director, officially classified as a Data Processing Manager IV, will work alongside the product director, both reporting to recently promoted Office of Systems Integration Deputy Director Tony Fortenberry. CWDS is preparing for a national recruitment effort to fill the product director position.

“We are looking for a candidate who thrives on collaboration and can build strong relationships with the user community and county stakeholders,” said OSI Chief Deputy Director Peter Kelly. “This individual must be a champion of best practices, an effective planner and decision maker, and be a strong advocate for using technology to support the mission of social workers to protect California’s children.”

As a part of the California Health and Human Services Agency (CHHS) within OSI, CWDS is developing a modern platform and infrastructure to replace the 20-year-old legacy child welfare management system used by county case workers. The project consists of eight digital services to replace the Child Welfare System/ Case Management System (CWS/CMS) that manages work for county child protective services programs, foster home approvals and licensing, and other critical functions that allow case workers to protect children.

CWDS is pioneering the development and operation of cloud-based software in the public sector, following a DevOps project lifecycle rather than a traditional design, development and implementation (DDI) / maintenance and operations (M&O) model. The project is taking an innovative new approach for California state government, using agile methodologies, free/open source software (FOSS) and user-centered design.

In November of 2015, after a decade of planning, the project changed its development strategy from the traditional “waterfall” approach to using agile methodologies which focus on iterative development cycles and a rapid feedback loop with end-users. Agile teams work in two-week sprints with daily status meetings to measure progress. With the project’s first code release in March, teams of state staff and contractors, including designers, developers and project managers, have been working toward full velocity under the new approach. Momentum is building as more developer teams are joining the effort each month.

[For additional information, see the job flyer here.  The state job announcement is here. ]

CWDS Awards Contracts for Case Management Digital Service

Cambria Solutions and Accenture Start July 2017

Child Welfare Digital Services (CWDS) has selected Cambria Solutions and Accenture from the state’s Agile Development Pre-Qualified (ADPQ) vendor pool to work on the Case Management digital service. Case Management is the largest of eight services under development to create the system that will replace the existing Child Welfare Services / Case Management System (CWS/CMS) used by county case workers across California.

The Case Management digital service will provide county child welfare agencies a comprehensive, automated case management system that fully supports effective child welfare practices, and incorporates the functional requirements mandated by federal regulations.  It will provide state and county caseworkers, supervisors, staff and managers with a simple and efficient tool for maintaining a case record in a variety of situations, including: family needs assessments, court supervised or voluntary in-home services, foster care placement, family reunification services, and permanency planning services.

The project is pioneering the development and operation of cloud-based software in the public sector, following a DevOps project lifecycle rather than a traditional design, development and implementation (DDI) / maintenance and operations (M&O) model.   The project is taking an innovative new approach for California state government, using agile methodologies, free/open source software (FOSS) and user-centered design.

The project’s first code release, in March 2017, came six months before the selection and award of a system integrator and two to three years before any working software would have occurred under the previous monolithic “waterfall” approach.

CWDS Awards Consulting Contract to CivicActions

Berkeley-based CivicActions has been selected to provide technical consulting services for Child Welfare Digital Service (CWDS), the project announced on June 30.

CivicActions will provide six full-time staff to the project’s infrastructure team, helping provide a continuum of services and capabilities including integration, deployment, and automation. The new team members triple the project’s infrastructure engineer count from two to six, with the introduction of four new engineers, a performance analyst, and an experienced release manager who will also be the team’s Scrum Master.

CWDS is pioneering the development and operation of cloud-based software following a DevOps project lifecycle rather than a traditional design, development and implementation (DDI) / maintenance and operations (M&O) model.   The project is taking an innovative new approach for California state government, using Agile methodologies, free/open source software (FOSS) and user-centered design.

The project consists of eight digital services to replace the legacy system that manages casework for county child protective services programs, foster home approvals and licensing, and other critical functions that allow case workers to protect children.

With the project’s first code release in March, teams of state staff and contractors, including designers, developers and project managers, have been working to get started under the new approach.  Momentum is building as more developer teams will be hired in the coming months.

Louis Cretaro Selected to Head Court Processing Digital Service

County Consultant Louis Cretaro has been selected to serve as Service Manager for the Court Processing Digital Service, CWDS announced on June 28th.

Cretaro, who currently serves on the CWDS project as a consultant for the California Welfare Directors Association, previously served as a Health and Human Service applications team supervisor in Placer County for 15 years.  He will also continue to serve as a subject matter expert on the project’s interfaces team.

One of eight digital services within the CWDS project, the Court Processing Digital Service will provide state and county staff with software that allows a child welfare professional to generate, complete, submit, and record submission of proper legal notice, court reports and court results.

Working closely with county representatives and the CWS/CMS user community across the state, CWDS Service Managers lead product design and development teams to create software for the project to replace the legacy system used by case workers to help protect children in California.